Maintenance & Support Services

Outsourcing application maintenance eases your team of routine maintenance tasks and allows them to focus more effectively on strategic areas.

 

Application Maintenance & Support Services

Application Maintenance & Support is a resource intensive task required by almost all global organizations to assist them in confidently facing new challenges. Outsourcing application maintenance eases your team of routine maintenance tasks and allows them to focus more effectively on strategic areas. It helps you to focus on your core business and outsource supporting roles to related champions in the space.
Ocimum Biosolutions, an ISO 9001 : 2008 certified company, with its long experience in maintenance services,  has well-defined and advanced application maintenance process which allows effective capture, reporting and resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.
These processed activities can be governed and monitored by:

• Management of requests or incidents
• Processing of requests
• Work around time
• Resolution
• Root Cause Analysis

Our Application Maintenance Services include:

• Maintenance Outsourcing Consulting
• Application Management & Maintenance
• Application Support
• Task Order Management
• Requests/ Incident Management

Our Strengths:

• Well defined processes
• Domain expertise
• Technology experience and expertise
• Quicker and expert transition process

Key Differentiators:

• Flexible global delivery model for application maintenance
• Application maintenance with business knowledge expertise
• Help to improve the productivity thus reducing the cost of maintenance
• Provide consultancy on the road map for the applications
• Process oriented modus operandi
• System based business activity monitoring